Last Updated February 13th, 2022.

Who are we?

We are an independent apparel brand based in South Florida. Our full website address is: https://www.lonelytogether.shop. Our email address is: lonelytogethershop@gmail.com.

Agreement to Terms

These Terms of Use constitute e a legally binding agreement made between you.By browsing and making purchases on our site, you consent to us collecting the below mentioned information and using it to complete purchases, manage orders and gather non-sensitive device data.

Personal Data

When you browse our site, we automatically collect specific data about your device. We collect your devices Internet Protocol (IP) address, Time zone information, and Cookies. These help us gather information about your browser and operating systemAdditionally, when making purchases you provide us with specific personal information such as your name, address, email address, and payment method information. By providing us with this information while completing a transaction, verifying payment method, placing an order or requesting a return of a purchase, we imply that you are consenting to us collecting this personal information which we will use solely for these purposes. We use WordPress and WooCommerce to process all transactions and retain personal information that pertains to those transactions.We may disclose your personal information if we are required by law to do so.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 1 year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example: Woocommerce and WordPress.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Data Security

Although no method of data transmission over the internet is 100% secure, we take precaution to make sure that your personal information is protected from unauthorized access, disclosure or alteration. We follow industry standard practices and protocol such as Secure Socket Layer (SSL) encryption and PCI-DSS requirements.

Age of Consent

By browsing and shopping on this site, you represent that you are at least the minimum age of majority in your state or province or that you have given consent to allow your minor dependent(s) to browse and shop on this site.

Return Policy / Complaints / Comments

All purchases have a 30 day return period. After 30 days, we will not accept returns for any items purchased. Once we receive the item in its original condition, we will issue a full refund for all returned items. To initiate a return, please contact us at: lonelytogethershop@gmail.com

Please keep record of all tracking numbers associated to the order and return of your items. If you are unable to produce the tracking number of your order when requested, we may not be able to process your return/refund request.

Updates

We reserve the exclusive right to modify this privacy policy at any time. As we add features to this shop and as we grow as a business, we will update this policy. Please review this policy frequently to stay up to date with our policies. We will note the date of the recent update at the top of this page.